We want the paid service to earn its place. If MotiveScan Pro does not work as represented, contact us promptly and include the checkout or order identifier—never send a full card number.
First purchase
You may request a refund within 14 calendar days of your first MotiveScan Pro purchase. We may reduce or decline a refund when the monthly allowance has been substantially consumed, there is evidence of abuse, or the purchase was already refunded or disputed.
Renewals
Renewal payments are normally non-refundable after the renewal period begins. If you forgot to cancel, contact us within 48 hours of the renewal and do not use the renewed allowance; we will review the request fairly. Mandatory consumer rights remain unaffected.
Technical failures
If a verified MotiveScan outage or license failure prevents meaningful paid use and we cannot restore access within a reasonable time, we may issue a full or prorated refund, extend the subscription, or restore equivalent usage.
How refunds work
Refunds are processed through Creem to the original payment method. Bank settlement time is outside MotiveScan’s control. Refunding, disputing, or charging back a purchase disables the associated paid license.
Contact
Use the support method published by any1tan.com and include the MotiveScan order identifier and a concise explanation of the problem.